Independent editorial example
Sierra
Runs customer conversations across chat, email, voice, SMS, and WhatsApp. It can answer, act, and hand work to a person.
- Company
- Sierra
- Category
- Support
- Target users
- Customer service teams
- Published
- 2026-07-18
- Last reviewed
- 2026-07-23
The task
Handle customer conversations and service workflows.
How the workflow is presented
Works across supported customer channels, completes configured actions, and escalates work to a person when needed.
Main features
- Service
- Transactions
- Multiple channels
Suitable use cases
- Customer service
- Customer transactions